Privacy Policy

Effective Date: 11 July 2025

Business Name: Century 1st Auto Body & Paint, Inc. (“Century 1st,” “we,” “us,” or “our”)

Website: www.century1st.net

Primary Address: 427 Hindry Avenue, Inglewood, CA 90301

Century 1st proudly serves motorists across Greater Los Angeles, including—but not limited to—Inglewood, LAX/Westchester, Hawthorne, El Segundo, Culver City, Santa Monica, Venice, Marina del Rey, Torrance, Manhattan Beach, Redondo Beach, Gardena, and surrounding neighbourhoods.

1. Overview

Your privacy matters to us. This Privacy Policy explains how we collect, use, store, and share your information when you:

• Visit or interact with our website
• Submit any online form
• Contact us by phone, text, email, or social media
• Schedule, drop off, or pick up a vehicle for repair at our Inglewood facility
• Communicate with our team throughout the collision-repair process

This Policy applies to all data collected by Century 1st Auto Body & Paint in California.

2. Information We Collect

A. Information You Provide Directly

• Name
• Phone number
• Email address
• Postal address
• Insurance company and claim number
• Driver’s licence information (when required for rental coordination)
• Vehicle Identification Number (VIN), make, model, and year
• Digital or handwritten signatures on authorisations and legal documents

B. Information Collected Automatically (Website & Digital Tools)

• IP address and general geolocation
• Device and browser type
• Referring URL
• Pages visited and time on site
• Cookie identifiers
• Website analytics (via Google Analytics or similar)

3. How We Use Your Information

We process your data to:

1. Communicate repair estimates, approvals, and status updates
2. Coordinate directly with insurance carriers and rental-car partners
3. Prepare service authorisations, invoices, and other legal documentation
4. Schedule appointments, towing, and vehicle drop-offs
5. Send SMS/email notifications (repair progress, completion alerts, etc.)
6. Improve website performance, security, and user experience
7. Comply with applicable laws, regulations, and industry standards

4. Sharing Your Information

We never sell your personal information. We share it only:

• With your insurance company to process and settle collision claims
• With rental agencies (e.g., Enterprise, Hertz) when you request a rental vehicle
• With our repair-management software provider to collect e-signatures and documentation
• With analytics vendors (e.g., Google Analytics) for website metrics and optimisation
• When required by law or to protect our rights, safety, or property

5. Data Storage & Security

Your information is protected through:

• Encrypted web servers (HTTPS)
• Secure, access-controlled cloud CRM and shop-management platforms
• Physical safeguards at our Inglewood facility (alarm, cameras, restricted access)

We retain data only as long as necessary to: complete repairs, fulfil legal/insurance obligations, and maintain accurate records under California law.

6. Cookies & Tracking Technologies

Our site uses cookies and similar technologies to:

• Analyse visitor behaviour via Google Analytics
• Remember user preferences (e.g., form autofill)
• Enhance overall site speed and functionality

You may control cookies via your browser settings; rejecting cookies may limit certain features.

7. Your Rights Under California Law (CCPA & CPRA)

If you are a California resident, you may:

1. Know what personal information we collect
2. Access and receive a copy of that information
3. Request deletion of your personal information (with certain exceptions)
4. Correct inaccuracies in your data
5. Limit the use and disclosure of sensitive personal information
6. Opt out of any sale or sharing of personal information (we do not sell data)

Submit requests by emailing [email protected] or calling (310) 751-7497. We will verify and respond within 45 days.

8. Data Access, Correction & Deletion

To access, amend, or delete your personal data, contact us at any time using the details in Section 13. Identification may be required to protect your privacy.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., insurer claim portals, rental-car booking tools). We are not responsible for the privacy practices or content of those external sites.

10. Children’s Privacy

We do not knowingly collect personal information from anyone under 16 years of age. If we learn we have received such data, we will delete it promptly.

11. Business Transfers

If Century 1st is ever sold, merged, or reorganised, your information may be transferred to the new ownership under the same protections outlined in this Policy.

12. Updates to This Policy

We may update this Privacy Policy periodically. The “Effective Date” at the top will change whenever revisions occur. Continued use of our website or services after an update signifies acceptance of the revised Policy.

13. Contact Us

Century 1st Auto Body & Paint, Inc.

427 Hindry Avenue, Inglewood, CA 90301

Phone: (310) 751-7497

Email: [email protected]

Website: www.century1st.net

14. SEO Disclosure & Transparency

Century 1st Auto Body & Paint is an independently owned collision-repair centre in Inglewood, California, specialising in OEM-certified repairs for Toyota, Honda, Lexus, Acura, Chevrolet, Tesla, BMW, Mercedes-Benz, Audi, Porsche, and other popular brands. Our primary service areas include Inglewood, LAX/Westchester, Hawthorne, El Segundo, Culver City, Santa Monica, Venice, Torrance, Manhattan Beach, and the broader Los Angeles region.

This Privacy Policy is published and search-optimised to help customers and search engines understand our commitment to data protection, transparency, and customer service.

‍